We’re very sorry to hear that! 😢. Please contact us at [email protected] or via our chat function and provide all necessary information (order number, name, etc.). We’ll make sure to find a solution for you as quickly as possible.
Please first check the shipping status using the tracking link we sent you. Alternatively, you can use this link. There you can see whether the package is still in transit, ready for pickup at a parcel shop or Packstation, delivered to a neighbor, or
Once your order has been handed over to DHL, we unfortunately no longer have control over the delivery process. Please contact DHL customer support directly at:https://www.dhl.com/de-de/home/customer-service.html.
Unfortunately, it’s not possible to change your order afterwards, as we process and hand it over to the shipping provider within 5 minutes through an automated system. This is the only way we can guarantee our delivery time of just 1–2 business days.
If your address has changed, please let us know before placing your order – for example via our chat function. Once we've updated it in our system, you'll receive a confirmation from our customer service team. You can also update your address at any
Currently, we only deliver to Germany and Austria. We’re already working on making our products available in many more countries soon!
Our shipping is handled by DHL. Shipping and delivery costs are not included in the purchase price. They can be viewed on the “Shipping Costs” page, are shown separately during the checkout process, and must be paid additionally by you. Here is an ov